Tel: 020 3579 9336 / Mobile:  07767 687 242

Frequently Asked Questions

What areas do you cover?        
We work mainly locally in Battersea, Fulham, Putney, Wandsworth, Clapham, Balham, Streatham however we are happy to consider travelling further afield as agreed.

Is there a minimum  number of windows you work on? 
Yes, due to the equipment and time required, to carry out work on each window, to keep or prices at a fair and reasonable level we like to work on at least two windows at a time.  

Lead time   If we are doing overhaul or restoration work on your existing windows, we will endeavour to start as soon as possible and this can be within a few days.
If the work requires bespoke new windows or frames, we usually will not start work on your home until 6-8 weeks after the final measurements have been taken. We will always plan the project with you, so you know exactly what to expect. 

​I have single glazed sash windows, can I replace these with double glazed sash windows?
 It is often possible to change just the window sashes (the parts that move up and down) from single glazed to double glazed without replacing the frame. Alternatively, the window and frame can be fully replaced. The advantages of replacing the sash windows only, is that it is cheaper, cleaner and much less disruptive than replacing the whole frame.

Do you have Public Liability Insurance?
Yes, Atkins Sash Window Restoration has £2,000,000 Public Liability cover.

Are your windows painted?
All new replacement double glazed sashes and complete new windows are fully painted. The paint finish is a special micro porous finish that allows the timber to breathe which will reduce the risk of rot, unlike standard oil paints the paint is less likely to blister and crack reducing the frequency of the re-decoration cycle.  

What timber do you offer?
We offer both treated softwood and Accoya®. The majority of timber used is  Forestry Stewardship Council (FSC) ) approved and is  sourced from managed resources. Accoya® has properties that match or exceed those of the best tropical hardwoods and treated woods, yet is manufactured using wood from sustainable sources. 

What about Building Regulations? 
It is only necessary to gain building control approval when carrying out a full window replacement that includes the box frame. When the existing box frame remains in situ, the moving sashes can be replaced without approval. As required ASWR ensure that certification for Building Regulations is obtained from from the local authority Building Control Surveyor and you will be given the certificate for your records . The cost of this will be included in the quote. 

Do you offer different  types of glass ?
We offer a variety of speciality glass types to improve security, safety, sound and thermal insulation and a range of frosted glass for privacy. 

How much does it cost?
We are happy to provide you with a guide price over the telephone. We can also make an appointment for a free initial survey which will be followed by a written quote .

Do your prices include VAT?
All quotes that we give are inclusive.  Atkins Sash Window Restoration is not currently VAT registered.
How can payments be made? 
We accept payment by cheque, BACS or bank transfer. We do not accept payments in cash.
I have a few minor problems, broken glass, broken sash cords etc?
We provide a comprehensive service that includes everything from overhauling, draught proofing and minor repairs to full replacement windows.
Can you replace broken sash cords?
We can do this, however, due to the work involved, it is done as part of our ‘overhaul' service which also includes draught proofing, wood repairs and  fitting new window furniture if this is needed.

Does the price include disposal of old windows and materials?
Yes, our price includes legal disposal of all old windows and materials

Security locks
New Security locks are insurance rated  fitted to both newly serviced and replacement windows in order to increase the protection of your home. With well-fitted security locks you can enjoy peace of mind, restrict opening heights and keep all your family and pets safe.

All our work is clearly laid out in a 'client contract', so you will know what is included and should you have any queries, how to contact us. Any deposits paid are refundable within a 14 day cooling off period if you change your mind (less cost of final survey if already carried out).  

Do you have guidance about how much replacing my windows will add to the value of my house?
It is difficult to put a specific figure on the value of putting wooden sash windows back if they have been inappropriately replaced. However, if you live in an area where most of the windows are traditional wooden sashes,  this does provide an indication that most people living there prefer wooden sash windows. Having the wrong windows in your house is likely to have a negative effect on the value of your property.